Frequently Asked Questions
Everything you need to know about shopping with Equeene Equestrian.
How do I determine the correct size for my riding apparel?
We provide a comprehensive size guide on each product page that includes measurements for bust, waist, and hip. Since equestrian wear requires a snug yet flexible fit, we recommend measuring over your base layers for the most accurate results.
What is your return policy for performance wear?
We offer a 30-day return policy for all unworn items with original tags attached. For hygiene reasons, base layers and socks must be in their original sealed packaging to qualify for a return.
Do you offer international shipping to riders outside the country?
Yes, Equeene Equestrian ships worldwide. Shipping costs and delivery times vary by destination and are calculated at checkout. Please note that international orders may be subject to local customs duties.
How should I care for my technical riding breeches and show shirts?
To maintain the integrity of the technical fabrics, we recommend machine washing in cold water on a gentle cycle and hanging to dry. Avoid fabric softeners and bleach, as these can damage the moisture-wicking properties and elasticity.
Are your materials ethically sourced and sustainable?
We are committed to sustainable fashion. Many of our collections utilize recycled nylon and organic cotton, and we partner exclusively with manufacturers who adhere to fair labor practices and environmental standards.
Can I track my order once it has been dispatched?
Absolutely. As soon as your order leaves our warehouse, you will receive an email notification containing a tracking number and a link to monitor your delivery's progress in real-time.